Question 1

Do you offer custom boards or personalization?

Accepted Answer

Yes! We welcome custom orders. 
You can choose your preferred wood, select colors, and even add engraved images to make your board truly one-of-a-kind. Please contact makiakreations@gmail.com to discuss your ideas and we’ll be happy to guide you through the process.

Question 2

Can I request additional product photos before purchasing?

Accepted Answer

Yes— absolutely. 
We encourage customers to ask for additional photos to ensure you feel confident in your purchase. Because all sales are final, we’re happy to provide as much detail as you need before ordering. Please contact makiakreations@gmail.com, and we’ll send more images upon request.

Question 3

Why might my product look different in color than the photos online?

Accepted Answer

Colors may look a slightly different in photos because of lighting, and each handcrafted board has its own natural variation. If you’d like more photos or have questions about a specific product, we’ll gladly provide them.

Question 4

Can I add my own image or design inlay to a board?

Accepted Answer

Yes—you can have your own image or artwork inlaid into a board. 
We love creating meaningful, personalized pieces. Reach out to makiakreations@gmail.com and we’ll help bring your vision to life.

Question 5

Is my purchase shipped with insurance?

Accepted Answer

Yes – every order is fully insured for the complete purchase price, giving you peace of mind from the moment it leaves us until it arrives safely at your door.

Question 6

What should I do if my order arrives damaged?

Accepted Answer

If your order arrives damaged, don’t worry—you’re fully protected. Every purchase is insured for its full value. Just reach out to us at makiakreations@gmail.com, and we’ll help resolve it quickly.
Here’s what to do:

Take clear photos of the packaging and the damaged product as soon as you receive it.
Contact us right away with the photos and your order details.
We’ll file the claim with the shipping insurer on your behalf.
You’ll be covered for the full purchase amount, and we’ll guide you through a replacement or credit.
We want you to feel confident shopping with us—we’ll make sure you’re taken care of promptly.

Question 7

What is your return policy?

Accepted Answer

Return Policy
We want you to love your purchase. If you need to request a return, we’ll review each case carefully. If your return is approved, you will receive store credit to apply toward another product of your choice. Customers are responsible for shipping the item back and insuring it.

Question 8

Are your charcuterie boards and river boards food safe?

Accepted Answer

Yes – all charcuterie and river boards are treated with Odie’s Oil, a non-toxic, food-safe finish that penetrates and protects the wood without harmful chemicals.

Question 9

Can I cut on a charcuterie board or river board?

Accepted Answer

No – these boards are not designed as cutting boards. 
They’re crafted to beautifully showcase your creations. Cutting directly on them may cause damage to the wood or chip the epoxy, so we recommend using a separate cutting surface to keep your board in perfect condition.

Question 10

Are cutting boards and island boards safe to cut on?

Accepted Answer

Yes – our Cutting and Island Boards are made for food preparation and are 100% food-safe. Just remember: if a board has epoxy or a special surface, it’s for presentation only—not for chopping.

Question 11

How do you choose the design for your handcrafted boards?

Accepted Answer

Each board begins with the wood itself. Every piece carries its own energy, grain, and character. I let that guide my attention and creativity, allowing the natural flow of the wood to inspire the final design. When I work with wood, I let its natural energy flow, and guide me. Each piece has a character of its own, and when I focus on that flow, the design reveals itself. That’s where the magic happens.”

FAQ

Answers to the Most Common Questions